Refund policy

Returns and Refunds Policy

At Mizitame, we are committed to offering you the highest quality products. We inform you about our returns and refunds policy so you can make your purchase with complete peace of mind.

General Policy

Mizitame cosmetic products DO NOT accept returns due to hygiene, safety, and health regulations applicable to topical use products.

This policy applies to all our products:
- Biophotonic Cream BEIMAN
- BEIMAN FOOT for Plantar Fasciitis
- BEIMAN Sachet Kit
- All formats and presentations

Exceptions - When We DO Accept Returns

1. Defective Product
If you receive a product with manufacturing defects:
- Deadline: 48 hours from receipt
- Condition: Product unopened and in its original packaging
- Process: Contact us by sending photos of the defect

2. Shipping Error
If you receive a product different from the one ordered:
- Deadline: 48 hours from receipt
- Condition: Product unopened
- Process: We will send you the correct product at no additional cost

3. Damage During Transport
If the product arrives damaged due to transport:
- Deadline: 24 hours from receipt
- Condition: Keep the original packaging
- Process: Send photos of the damage to manage with the transport company

Claim Process

Step 1: Immediate Contact
- Email: info@mizitame.com
- Subject: "Claim - Order Number [your number]"
- Required information:
  - Order number
  - Description of the problem
  - Photographs of the product and packaging

Step 2: Evaluation
Our team will evaluate your case within a maximum of 24 working hours.

Step 3: Resolution
If the claim is valid:
- Defective product: Full refund or new product shipment
- Shipping error: Shipment of the correct product
- Transport damage: Refund or reshipment as applicable

Refunds

Refund Methods
Refunds will be made using the same payment method used for the purchase:
- Credit/debit card: 3-5 working days
- PayPal: 1-3 working days
- Bank transfer: 3-7 working days

Shipping Costs
- Defective product: We refund shipping costs
- Our error: We refund shipping costs
- Change of mind:** Shipping costs are NOT refunded (not applicable due to no returns policy)

Satisfaction Guarantee

Although we do not accept returns due to the cosmetic nature of our products, we guarantee the quality and effectiveness of all our products.

Our Commitment
- Products tested on thousands of patients
- Manufactured under strict quality controls
- Ingredients of maximum purity
- Technology backed by 10 years of research

Before Buying
We recommend:
- Carefully reading product descriptions
- Consulting specific applications
- Contacting us if you have doubts about which product to choose
- Considering starting with our sachets to try the technology

Legal Information

This policy complies with:
- General Law for the Defense of Consumers and Users (Spain)
- European regulations on cosmetic products
- Applicable health regulations

Contact for Inquiries

Email: info@mizitame.com
Phone: [Your number]
Hours: Monday to Friday from 9:00 to 18:00h

If you have any questions about this policy or our products, do not hesitate to contact us. We are here to help you.

Modifications

Mizitame reserves the right to modify this policy at any time. Changes will be effective from their publication on this webpage.

Last update: 09/25/2025

By making a purchase at Mizitame, you accept the terms of this Returns and Refunds Policy.